Delivery Information Your order will be delivered free of charge and insured by Hepsijet. Orders placed through our Website are delivered only within the borders of Turkey. Cargo delivery is not made outside the borders of Turkey. The delivery of your product/products belonging to your purchases is made to the contracted cargo company within 7 working days from the order date, depending on the stock situation. The product you purchased is specially prepared for you in line with your preferences specified during the order. The number of days your order will be delivered to the cargo company is stated on the detail page of the product you purchased. The product you purchased is specially prepared for you in line with your preferences specified during the order. Your order is under the responsibility and assurance of Motif Kuyumculuk until it is delivered to you by the cargo company. For jewelry, it is delivered securely to the address you specify in a special box, with a product certificate and invoice, in very special packaging. If you wish, you can ensure that your invoice reaches you and your gift reaches your loved ones by providing different delivery and invoice addresses. "Production processes are largely carried out by hand. Therefore, production and delivery may rarely exceed the specified period. Prepared orders are delivered to the cargo company except on Saturdays, Sundays, public holidays and holidays. The cargo company delivers except on Sundays, public holidays and holidays. You will be informed by e-mail and SMS when your order is delivered to the cargo company. In case the recipient is not found at the delivery address, the cargo company leaves a visit notification note. If the recipient, to whom a visit notification note has been left at their address, does not contact the cargo company within 3 days, the cargo company returns the package to Motif Kuyumculuk A.Ş. Check the products you ordered by comparing them with the waybill during delivery. If you think the products are missing or damaged, do not accept the package by having the cargo official keep a record. Report the situation to the 935 Silver by Roberto Bravo order official using the contact form. The necessary examination will be made and your order will be delivered to you as soon as possible. When you receive the product, you accept that the cargo company has fully fulfilled its duty. You can check the status of your order on the order tracking page. You can contact us using the contact form for any questions or problems regarding these issues. Returns and Exchanges You can make a return request for products purchased through the 935 By Silver Roberto Bravo website by selecting your products under the "My Orders" section on the "My Account" page within 14 days from the delivery date of the order products. Purchases made from the website cannot be returned from stores. For return transactions, the original invoice must be sent by cargo. You can send the order products you want to return, in the form they were sent to you, complete with the product, invoice, waybill, certificate, warranty certificate and any gift products, to the contracted cargo company to be sent to the address below. After your returned product is delivered to the cargo company, the cargo tracking number must be sent to us via the contact page https://935byrobertobravo.com/iletisim Address: Molla Fenari Mah. Kılıçcılar sokak. No:53 Çemberlitaş , Fatih, İstanbul Approval will not be given for the return of products that do not comply with these conditions. Products sent to our company despite not complying with these conditions will be returned to the sales address. After your returned products reach us, the return amount is refunded to the bank account after the product checks are carried out and approved. The refund payment will be made to your account within 7 business days after the products reach us. In cases where installment transactions are made for the purchased product/products; even if 935 By Silver Roberto Bravo makes the full refund at once, your bank may make the refund in installments. 935 By Roberto Bravo cannot be held responsible for this situation. Our ring products are sold in standard size dimensions (13-14 cm), and returns cannot be made for products purchased outside of standard sizes as their sizes are adjusted individually according to customer requests. The consumer cannot exercise the right of withdrawal for products produced according to the special requests and demands of the consumer or personalized by making changes or additions, and for products requiring hygiene. In case of a request for exchange of faulty products, a one-to-one exchange can be requested within 14 days for online sales with the e-invoice that must be provided, along with the problematic product/products, via the provided contact address. When the necessary checks are made and suitability for exchange is determined, the product/products are exchanged. Products brought to the store for exchange must not have been used. If the product/products are not in store stock, you can initiate the return process for the reported problematic products through the online site and send them to us with the contracted cargo. For shipments you make with different cargo companies, the cargo fee must be paid by the sender. Shipments made with counter-payment other than Yurtiçi Kargo will not be accepted by our company. In case you encounter any problems with your cargo shipment, you must report the situation, a photo of the product and waybill, to our e-mail address info@robertobravo.com within 3 business days at the latest from the delivery date. 935bysilverrobertobravo reserves the right to update the content of the return and exchange conditions at any time and advises its users to visit the relevant pages every time they enter our site.