My product's stone fell out, what should I do? If you send your product, along with its invoice and warranty certificate (if any), to the address on the invoice, your product will be inspected and you will be informed. My ring is too tight, what should I do? If you are not experiencing periodic swelling in your hands, you can bring your product with its invoice to our nearest store to have its size checked. If the wrong size was taken or your finger size has changed, you should re-order your product. My product has changed color, what should I do? The reason for the color change in your product may be due to chemical materials you use (cologne, cream, soap, acetone, perfume, etc.). To find out the exact cause of the problem and reach a solution, you can send your product with its invoice to the address on the invoice. Necessary investigations will be carried out and you will be provided with detailed information about the situation. My product's clasp is faulty, what should I do? To find out the exact cause of the problem and reach a solution, you can send your product with its invoice to the address on the invoice. Necessary investigations will be carried out and you will be provided with detailed information about the situation. After notification and with your approval, your product will be repaired and maintained. My product has dents, what should I do? You can send your product with its invoice to the address on the invoice. Necessary investigations will be carried out and you will be provided with detailed information about the situation. After notification and with your approval, your product will be repaired and maintained. My necklace chain broke, what should I do? You can send your product with its invoice to the address on the invoice. Necessary investigations will be carried out and you will be provided with detailed information about the situation. After notification and with your approval, your product will be repaired and maintained. I saw a product of yours on my friend, where can I find the same one? You can obtain the product from our nearest store. If the product is not available in our store, you can send a photo of the product to info@robertobravo.com. A stock inquiry will be made about the relevant product and you will be informed. I lost my product invoice or warranty certificate, what should I do? If you send your name and contact information used for the order to info@robertobravo.com, a copy of the relevant invoice will be shared with you. My product was repaired by another workshop instead of your center, what should I do? Does the warranty continue? Our products are out of warranty if they are serviced and repaired outside our factory. If you send your product with its invoice to the address on the invoice, necessary investigations will be carried out and you will be provided with detailed information about the situation. After notification and with your approval, your product will be repaired and maintained. I left my product at your store for repair, when can I pick it up? You can get information from the store where you left the product for repair using the number on your product repair tracking form. The product I bought turned out to be faulty, what should I do? If you send your product with its invoice to the address on the invoice, necessary investigations will be carried out and you will be provided with detailed information about the situation. After notification and with your approval, your product will be repaired and maintained or replaced. My store does not accept returns even though I returned the product I bought within 15 days, what should I do? Our product return guarantee is only valid for online sales with a business day limit. Returns of products purchased from stores are not made unless the product is faulty. I want to exchange a product I received as a gift, what should I do? If you send your product with its invoice to the address on the invoice within 15 days, we can provide support on this matter. Can I learn the address of the nearest ROBERTO BRAVO ... Store? You can find information about our nearest store at our stores' address. I want to exchange the product I bought, what can I do? If the product you purchased has not been used, you can apply to our stores with the product's invoice within the first 15 days to request an exchange. Can I change the address on my order? For an address change to be made on your order, your order must not have been shipped yet. Address changes cannot be made for orders that have been shipped. For address changes you want to make on orders that have not yet been shipped; we kindly ask you to send your request to info@rorobertobravo.com from the email address used for the order. Requests from different email addresses, phone or social media requests cannot be processed due to order security. How do I become a member? To become a member of 935byrobertobravo.com, you need to click on the "New Member" option at the top of our homepage and fill in the relevant fields on the opened page. I forgot my membership password, what should I do? You can use the "Forgot Password" option on our member login page to have your password sent to your email address. What information will I provide when becoming a member? When becoming a member of 935byrobertobravo.com, basic information such as your name, surname, email address, gender, and date of birth is requested to identify you. Your information will only be used by 935byrobertobravo.com. For detailed information, you can read our "Privacy Policy". How can I place an order? To place an order from 935byrobertobravo.com, you must first become a member of our site. If you are not yet a member, you can easily create your membership by clicking here. When will my order be shipped? The delivery of your product(s) for your purchases is made to the contracted cargo company within 7 business days from the order date, depending on stock availability. The number of days your order will be delivered to the cargo company is specified on the detail page of the product you purchased. How can I return my ordered products? You can make a return request for products purchased through the 935 By Silver Roberto Bravo website within 14 days from the delivery date of the ordered products, via the website. Purchases made from the internet site cannot be returned from stores. For return procedures, the original invoice must be sent by cargo. You can also access the exchange procedure details from the link below. https://935byrobertobravo.com/musteri-hizmetleri/iade-bilgileri Why was the refund made in installments? In cases where installment transactions are made for product(s) purchased from 935byrobertobravo.com; even if our company makes the full refund in one go, your bank may process the refund to you in installments. Our company cannot be held responsible for this situation. I created an order, how can I track my order? You can track the current status of your created orders from the My Orders page on the membership page. I cannot log in to my membership, can you help? You can reset your password. If you are still having trouble logging in, you can contact Customer Service via the contact page. I don't know my ring size, how can I find out? Your ring should fit well on your finger and make you feel comfortable. To determine the correct size of your ring, you can click here for Diameter calculation and Finger size calculation techniques. Is installment payment available for credit cards? For your online purchases, you can benefit from advantages up to 3 installments with credit cards of our contracted banks. You can benefit from the installment options of the relevant cards for purchases made with Akbank - Axess, Garanti Bankası - Bonus Kart, Finansbank - Card Finans, İş Bankası - Maximum, Yapı Kredi Bankası - Worldcard, Halk Bankası – Paraf, Ziraat Bankası - Combo credit cards. Your purchases made with other bank cards will be collected as a single payment. Do you have a cash on delivery option? For purchases made through 935byrobertobravo.com, currently, only the credit card payment option is available. You can make your purchases through 935byrobertobravo.com with Visa and Mastercard credit cards. Our infrastructure work on other payment options is ongoing. Can I pay for my orders by money order? For purchases made through 935byrobertobravo.com, payment by money order and EFT is not possible. Our infrastructure work on other payment options is ongoing. I created my order as Money Order / EFT, to which account will I make the payment? You can send the product fee to our account below. The shipping process of the ordered products will start after the payment is processed. Unpaid orders will be canceled within 4 days. When making payments, it is mandatory to enter the order number in the description section. Company Name: Motif Kuyumculuk Bank: Garanti Bankası Branch: Çemberlitaş (044) IBAN - TL: TR96 0006 2000 0440 0006 2931 03 I created an order, will I be informed when it is shipped? After your order is shipped, an information email will be sent to the email address you registered with the system during membership. You can also track your entire order process from your membership account on the My Orders page. I created an order, do you do gift wrapping? All our products are carefully packaged in special 935 by Roberto Bravo boxes. The invoice address and delivery address were the same when creating the order, how can I change it? You can update the address information in your order until your order is invoiced. After the invoice is issued, you can submit your address update request to us via the contact page. How long does it take for the refund of my returned product to be credited to my account? If the purchased product is not customized, it will be examined by expert teams within 1 week after reaching our relevant address. If no deformation, damage, etc. is detected in the product after the examination, your money will be refunded within 5 business days. The time it takes for the money to be credited to your account varies depending on your bank. I will not be at the address, can we change the delivery address? You can update the address information in your order until your order is invoiced. After the invoice is issued, you can submit your address update request to us via the contact page. Can I exchange product(s) purchased from the online shopping site? Product exchange transactions are not made for purchases made through 935byrobertobravo.com. My ordered product arrived with a manufacturing defect, how can you help with an exchange? In case of a request for exchange of products with manufacturing defects or flaws, the problematic product(s) can be exchanged one-to-one within 14 days for online sales, along with the mandatory invoice or e-invoice. After necessary checks are made and suitability for exchange is determined, the product(s) will be exchanged. Products sent for exchange must absolutely be unused. If the product(s) are not in stock, you can initiate the return process for the reported problematic products through the online site and send them to us with the contracted cargo. My product's clasp is faulty, what should I do? To find out the exact cause of the problem and reach a solution, you can send your product with its invoice to the address on the invoice. Necessary investigations will be carried out and you will be provided with detailed information about the situation. After notification and with your approval, your product will be repaired and maintained. The ring I purchased is too small/large, how can you help? If the ring you purchased is too small or too large, it can be exchanged free of charge for a custom finger size once within 6 months after your order is delivered to you. Do you deliver abroad? Deliveries for orders placed on our website are currently only made within the borders of Turkey. Are the discounts on the site also valid in the store? Discounts specific to the online store are only valid for the Online Store. Our campaigns are not valid in our stores and sales points. Can I use the 10% discount earned in the New Membership Campaign for discounted products? When you become a member of the website, a 10% discount is automatically defined in your membership email to be valid for first orders. The discount earned during the campaign phase is applied at the cart stage. It is not valid for campaign and discounted products. If there are other campaign products with discounts in the cart, the New Membership Campaign is not applied. I became a member, but I didn't receive the 10% discount code? When you become a member of the website, a 10% discount is automatically defined in your membership email to be valid for first orders.