Return & Exchange
You may request a return for products purchased through the 935 By Silver Roberto Bravo website within 14 days from the date of delivery. To initiate a return, log in to your account, go to My Account > My Orders, and select the item(s) you wish to return.
Products purchased through our online store cannot be returned to physical stores.
The original invoice must be included with your return shipment.
Please return the product(s) in their original condition, together with the invoice, delivery note, certificate, warranty certificate (if applicable), and any complimentary gifts received with the order. The package should be sent via our contracted courier service to the following address:
Address:
Molla Fenari Mah. Kılıçcılar Sok. No:53
Çemberlitaş, Fatih, Istanbul, Türkiye
After delivering your return package to the courier, you must send the shipment tracking number to us via the Contact page:
https://935byrobertobravo.com/contact
Returns that do not comply with these conditions will not be accepted. Products sent to us despite not meeting these requirements will be returned to the original delivery address.
Once the returned products have been received, inspected, and approved, the refund will be processed to your original payment method. Refunds are completed within 7 business days after the products reach our warehouse.
For purchases made in installments, although 935 By Silver Roberto Bravo refunds the full amount in a single transaction, your bank may credit the refund back to your account in installments according to its own policies. The Company is not responsible for the bank's refund process.
Our rings are sold in standard sizes (13–14). Rings that have been resized or customized according to the customer's request cannot be returned.
The right of withdrawal does not apply to products that are custom-made, personalized, altered upon the customer's request, or products that cannot be returned for hygiene reasons.
If you receive a defective product, you may request a replacement within 14 days of delivery by contacting us and returning the defective product together with the electronic invoice (e-invoice). After inspection and confirmation of the manufacturing defect, the product will be replaced.
Products brought for exchange must be unused.
If the requested replacement product is unavailable in stock, you may instead return the defective product through our online return process.
Shipments sent via courier companies other than our contracted courier must be sent freight prepaid. Cash-on-delivery shipments made through carriers other than our contracted courier will not be accepted.
If you encounter any issues related to your shipment, you must notify us within 3 business days from the delivery date by sending photographs of the product and delivery note to:
info@robertobravo.com
935 By Silver Roberto Bravo reserves the right to amend or update this Return & Exchange Policy at any time. Customers are encouraged to review this page whenever they visit our website.